Last updated: September 8, 2026

Because Casa Vista Goods Co. products are custom-made specifically for each customer, all custom sales are final. We do not accept returns, exchanges, or refunds except in cases of a manufacturing defect or when the finished product differs materially from the approved proof.

Proof Approval

Before production begins, customers will receive a digital proof for review and approval.

Please review your proof carefully. By approving the proof, you confirm that all text, images, spelling, names, addresses, phone numbers, contact information, colors, and design elements are correct and approved for production.

Errors or changes that were visible in an approved proof are the customer's responsibility and are not eligible for a refund or complimentary remake.

Customer-Provided Materials

By approving the proof, the customer also represents that they own or have permission to reproduce all photographs, logos, artwork, trademarks, and other materials submitted to Casa Vista Goods Co.

Defective or Incorrect Orders

If your order has a manufacturing defect or differs materially from your approved proof, please contact us promptly through our Contact Us page.

Please include your order number, a description of the problem, and photographs showing the issue when applicable. We will review the order and, when appropriate, arrange for a replacement, remake, or other reasonable resolution.

Custom Products

Because each product is made specifically for the customer, we cannot accept returns or provide refunds simply because a customer changes their mind after approving the proof or after production has begun.

Cancellations

Orders may be canceled before final proof approval and production begins. Once a proof has been approved and production has started, the order generally cannot be canceled or changed.

Contact

Questions about an order or this policy can be submitted through the Contact Us page on our website.

Casa Vista Goods Co.
San Marcos, California